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    Frequently Asked Questions

    Delivery & Collection

    All items are shipped via Royal Mail Special Delivery and insured to the value of your purchase. You'll be notified once your parcel has been shipped and advised a tracking number.

    Yes, we send all jewellery in a beautiful Sonny's box, which is then placed in a protective padded envelope and sent in a Royal Mail tamper-proof silver bag. Simply enter the address of the person you want to send the gift to, into the delivery details at checkout.

    When collecting goods, we require you to bring your original receipts as proof of purchase. Goods will not be handed out without proof of identity and purchase.

    Please refer to our Refunds & Exchange Policy

    Jewellery Information

    We offer a bespoke design service, meaning if we don't stock your dream jewellery item, we can make it for you!

    All jewellery is gold or silver (925) and hallmarked within the advised weight regulations from the Birmingham Assay Office to ensure 100% credibility.

    We source all materials from reputable suppliers with honest and ethical policies.

    All of our diamonds are from suppliers that guarantee to only sell conflict free diamonds.

    Jewellery Care

    There are several different finishes available on our jewellery, so please ask a member of our team for care tips specific to the item you have bought. However, generally the following rules apply:

    -To protect jewellery and contribute to longevity, store your jewellery in its original box and avoid storing with other pieces, as touching metals and diamonds can cause scratches.

    -Remove jewellery when cleaning or doing any manual labour, chemicals can harm your precious metals.Sterling silver is likely to tarnish over time, this is a property of the metal.

    -To restore the original brilliance of the silver, we first recommend using a silver polishing cloth. If this is not sufficient, use a silver dip solution which is available from Sonny’s.

    -To preserve the shine of gold jewellery, use a gold polishing cloth – also available from Sonny’s Jewellers.

    -Keep different metals separate from one another, as they will wear at different rates.

    -It is advised to keep pieces of the same metals together to avoid excessive wear on softer items.Jewellery with set stones can become loose over time.

    -To check the security of your stone, shake the item of jewellery close to your ear. If you hear a slight rattle, we advise that you bring it to us for examination to avoid any potential loss. We also offer a diamond guarantee on all jewellery bought from us. This means we’ll take in your jewellery every year to check your diamonds free of charge. This is an exclusive service to Sonny’s Jewellers.