Refund policy

We guarantee a 100% refund within 14 days of purchase for items returned in their original condition. Hygiene seals on earrings must remain intact, and tamper protection on cleaning products must be unbroken. Please note, this policy does not apply to body piercings, bespoke items or engraved pieces.

Your purchase may be exchanged within 30 days from the date of purchase. If you choose to exchange your item outside of the 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. We will offer a repair service, but it will be chargeable. 

We cannot accept items that have been engraved, personalised or altered any way - this includes any item that has been sized.